The Support Technician provides remote and onsite support to clients of Infotect Design Solutions.  Responsibilities include delivering superior customer service in a variety of technology scenarios requiring analytical and problem solving skills.  Client environments may range from small single office businesses to multi-site wide area networks of large companies.

The Support Technician will often take lead in initial support/ticket response and follow-through client communications.   While working with clients, the Support Technician must be effective with troubleshooting, problem solving, communication and situational awareness.  The majority of support work is performed remotely using software tools.  Periodic assignments will require travel to client sites to deliver services.  In regular communication and under the supervision of the Administration team, the Support Technician will provide core services and monitoring to managed service clients.

Primary Responsibilities:

• Monitoring and technical support for client networks including computers, servers, switches, routers, firewalls and other specialty equipment

• Support software solutions including Microsoft’s desktop and cloud product lines

• Open, review, resolve, manage, close support tickets

• Provide services via onsite appointments or remote system access/telephone/online session

• Participate in delivery technology projects

• Work as part of a team providing knowledge exchange and idea sharing

• Assist management in the enhancement of products/services as needed

• Train end users on the everyday use of their computers, servers and other network resources

• In-office position with 4 flex days per month

  
  

Education, Certifications and Experience:

• Experience with Microsoft desktop operating systems in domain environments required

• Understanding of Microsoft Active Directory

• Experience with Office 2013 or later required

• Proficient PC and Network related troubleshooting skills

• Ability to research solutions to various issues on web sites or using other technical sources

• Microsoft, A+, Network+ certifications PREFERRED

• Basic understanding of IP networks

• Work requires physical effort in the handling of materials, boxes, and equipment (at least 30 pounds)

  
  

Key Qualifications:

• Strong character consisting of integrity, honesty and trustworthiness

• Ability to stay calm and focused under pressure

• Professional demeanor and appearance

• Good written, oral and interpersonal communication skills

• Self-motivated, self-directed

• Flexibility: task assignment, priorities, work environment

• Open minded, desire to learn

• Quick thinker, creative problem solver

• Willingness to do some traveling within fifty miles of Tampa, FL

• Have reliable transportation and car insurance

• Decision making ability to establish priorities, credibility, and balance among priorities

  
  

Benefits Include:

• Simple IRA with Company Match

• Paid Holidays

• Community Service Time Off

• Bonus and Incentive Opportunities

• Health Benefits (Medical, Dental and Vision)

  
  

About Infotect Design Solutions

Founded in 2000, Infotect Design Solutions provides a full range of technology services to small and large companies. We focus on our customer’s organization and processes to deliver quality technology solutions. Our alignment with industry leading manufacturers including Hewlett-Packard, Intel, WatchGuard, Cisco, Polycom, VMWare and others give us a broad portfolio of premise and cloud solutions. We pride ourselves on integrity, quality and service. We hope that in your consideration of joining Infotect that you look forward to working where employees are respected, supported and given the opportunity to grow

• Office is located at 3212 Parkside Center Circle, Tampa, Florida 33619

• Normal business hours are Monday-Friday, 8am to 5pm

• All candidates are subject to a background check and citizenship verification

• Infotect is a drug-free workplace

• Position offers health insurance benefits after 90 days

Interested candidates should email résumé and inquiries to jobs@infotectdesign.com or apply via the link.

Infotect Design Solutions, Inc. is an Equal Opportunity Employer. Applications will be considered without regard to race, sex, religion, color, national origin, age, gender identity and/or expression, disability, sexual orientation, veteran status or other factors not related to specific position qualifications.